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Evidence Guide: CHCMED005 - Facilitate mediation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCMED005 - Facilitate mediation

What evidence can you provide to prove your understanding of each of the following citeria?

Establish communication protocols.

  1. Identify the communication needs of all stakeholders based on review of information and preparation processes.
  2. Confirm the ground rules for the mediation process with all participants and co-mediators.
  3. Comply with legal and procedural requirements.
  4. Involve participants in identifying and defining the dispute based on review of information and preparation processes.
  5. Establish common ground between the participants.
  6. Describe the dispute using appropriate terms.
  7. Order, differentiate and prioritise issues in collaboration with the participants and confirm understanding.
Identify the communication needs of all stakeholders based on review of information and preparation processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm the ground rules for the mediation process with all participants and co-mediators.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with legal and procedural requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Involve participants in identifying and defining the dispute based on review of information and preparation processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish common ground between the participants.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Describe the dispute using appropriate terms.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Order, differentiate and prioritise issues in collaboration with the participants and confirm understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage communication and interactions.

  1. Model ethical practice, maintain impartiality and sustain fairness for all participants involved in the process.
  2. Select and use communication techniques suited to participants to facilitate positive interactions and progress towards agreement.
  3. Provide sufficient time for each party’s interests and views to be identified and explored and acknowledge participants’ feelings, concerns and views.
  4. Encourage participants to describe their understanding of others’ statements about feelings, needs and ideas.
  5. Use conflict resolution techniques to identify and respond to potential and actual conflicts.
  6. Regularly check participants’ understanding of the proceedings and adapt processes according to specific needs.
Model ethical practice, maintain impartiality and sustain fairness for all participants involved in the process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and use communication techniques suited to participants to facilitate positive interactions and progress towards agreement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide sufficient time for each party’s interests and views to be identified and explored and acknowledge participants’ feelings, concerns and views.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage participants to describe their understanding of others’ statements about feelings, needs and ideas.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use conflict resolution techniques to identify and respond to potential and actual conflicts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regularly check participants’ understanding of the proceedings and adapt processes according to specific needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support problem-solving and negotiation.

  1. Assist participants to prepare for problem-solving and negotiation.
  2. Manage co-mediation appropriately with all participants to the dispute.
  3. Support participants to identify options for decision-making.
  4. Acknowledge creative and inventive problem-solving strategies.
  5. Provide participants with opportunity to reflect on any agreement or seek other advice when appropriate.
  6. Assist participants to identify agreements and decisions made, and future action required.
  7. Recognise when mediation is not being effective and take action according to organisational protocols.
Assist participants to prepare for problem-solving and negotiation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage co-mediation appropriately with all participants to the dispute.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support participants to identify options for decision-making.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acknowledge creative and inventive problem-solving strategies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide participants with opportunity to reflect on any agreement or seek other advice when appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist participants to identify agreements and decisions made, and future action required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise when mediation is not being effective and take action according to organisational protocols.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge